| Contents |
Chair's letter of transmittal -- Executive summary (Director's review of operations; The year at a glance: Highlights of the year, Performance summary, Achievement of strategic and business priorities) -- Performance reports (Guiding performance: Legislation, PBS and the Strategic Plan: Outcome achievements; Collection development and management: Developing the collection, Managing the collection, Repatriation of remains and secret/sacred objects; National exhibitions, programs and services: Museum development, Permanent galleries, Temporary exhibitions, Outreach, Research and scholarship, Programs and events at the Museum, Our visitors and audiences, Communicating and connecting with the community, Enhancing key services) -- Accountability and management (Governance: Legislation, Council and committees, Executive Management group, Performance Management Framework, Performance Management, Framework overview; Internal and external scrutiny: Internal audit, External audit, Risk management and fraud control, Freedom of information, Privacy legislation, Formal decisions/notifications/ministerial directions, Significant events, Legal actions, Ombudsman, A focus on client service; Sustainability: Taking care of people, Making the Museum accessible and safe, Taking care of our environment; Generating external revenue and support: Sponsorship and development, Merchandising and retail, Venue hire, National Museum of Australia Press; Management performance: Consulting and contracting services, Facilities management, Asset management, Security) -- Audited financial statements -- Appendices (Council and committees of the National Museum of Australia, Functions and powers of the National Museum of Australia, National Historical Collection: Material acquired and approved by Council, 1 July 2008 - 30 June 2009, Inward loans, Outward loans, Conferences, forums, seminars and lectures hosted by the National Museum of Australia, Research and professional activities, Freedom of information, National Museum of Australia Client Service Charter, Disability strategies, Sponsors and others who supported the National Museum of Australia, Contact points) |
