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Don't just do it - do it better! : customer service charters for Commonwealth cultural institutions / Report prepared by Judy Crabb ... [et al.].

Catalogue Information
Field name	Details
Title	Don't just do it - do it better! : customer service charters for Commonwealth cultural institutions / Report prepared by Judy Crabb ... [et al.].
Publisher and/or associated date/s	[Canberra] : Joint Middle Management Development Project, 1997.
Description	72 p. : forms ; 30 cm + booklet (19 p.), computer diskette.
Note	'A Joint Middle Management Development Project for Australian War Memorial, National Gallery of Australia, National Library of Australia and National Museum of Australia.'--T.p.
	'November 1997'--T.p.
	Includes a 19 p. booklet in pocket at p. 24: 'Putting service first : principles for developing a service charter. - March 1997'.--T.p.
	Includes computer diskette in back pocket: '1997 JMMDP Project. - Don't just do it, do it better : service charters. - Feedback management data base. Microsoft Access V.7'.--label.
Subjects	Customer relations -- Australia
Subjects	Public institutions -- Australia -- Customer services
Other Authors &/or Associated Persons	Crabb, Judy
Other Corporate Bodies	Joint Middle Management Development Program (Australia)
Call number	AU NMA-70-19

Item Information
Barcode	Shelf Location	Collection	Volume Ref.	Status	Due Date
A00284373	AU NMA-70-19	Museum Corporate Archive		. Not for Loan .